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COMPLAINTS PROCEDURE

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If you have a complaint, we need to know about it and we would ask that you inform us as soon as

possible so that the issue can be addressed.


This can be done via email, telephone, in writing or in person. The address for such communications should be:

Address:

By email: 

By telephone: 


Or in person by visiting our premises (address detailed above).


It will always be our aim to resolve your complaint to your satisfaction within 3 working days.

However, if we are unable to, we will send you a written or electronic acknowledgement, giving the name or job title of the individual handling the complaint, together with details of our internal

complaints handling procedures.


We will then investigate the matter fully within 8 weeks from receipt of the complaint.

Once our investigation is complete, we will send you our final response with our findings and

conclusion.


Please note that (tax rebate claims) are not regulated by the Financial Conduct Authority (FCA) and therefore complaints in relation to this service cannot be escalated to the FCA or Financial

Ombudsman Service.

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sctpaterson
2023年8月01日

NO ANSWER TO THE PHONES,!!!! NO RESPONSE FROM EMAILS!!!!

REFUND OF OVER £500.00 GIVEN BY HMRC OVER A YEAR AGO AND ABSOLUTELY NO CONTACT FROM FOUNTAIN FINANACES!!!!

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